Why we collect conversational data
Knowrithm captures messages, files, and metadata so we can deliver accurate responses, improve retrieval quality, and troubleshoot issues when you ask for support.
Privacy statement
How Knowrithm handles your data
This policy explains what we collect, how we process it, and the choices you have. By using Knowrithm you agree to this policy and to our Terms of Service.
What we collect and why
Knowrithm is a conversational knowledge platform. To provide the experience you expect, we have to process content that you deliberately connect to the workspace—including conversations, uploaded documents, knowledge-base databases, and the LLM settings that power your agents.
What we store
Conversation transcripts, uploaded documents, database connection metadata (never raw query results unless you request it), system activity logs, and model configuration settings.
How we protect your information
Data stays encrypted at rest and in transit. Access is scoped by company and role, with audit trails for every privileged action.
How you stay in control
Admins can delete conversations, revoke database credentials, rotate API keys, and export or purge embeddings at any time from the workspace dashboard.
How we use your data
Your information powers the platform. We use it to:
- Serve responses back to your teammates and customers.
- Generate analytics about agent performance, response quality, and usage patterns.
- Tune retrieval pipelines, embeddings, and ranking models backing your agents.
- Investigate security or abuse reports raised by your team.
We never sell your data, and it is never used to train foundation models shared outside your tenant. If we partner with third parties to deliver features (for example, cloud model providers), we ensure processing is covered by data processing agreements and regional requirements (GDPR, CCPA, etc.).
Your controls
- Data retention: Workspace owners can configure retention policies or delete data from the dashboard or through the API.
- Export and portability: Conversations, documents, embeddings, and settings can be exported upon request.
- Incident response: We notify workspace owners of security incidents and provide audit logs for investigation.
- Questions: Contact privacy@knowrithm.org for any data subject requests.